Privacy Policy

1. Introduction

Crew-Accommodation ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform at crew-accommodation.com and our mobile application. Please read this policy carefully.

2. Information We Collect

We collect the following categories of personal information:

• Account information: Name, email address, phone number, and password.
• Professional information: Pilot licence details, airline, base airport, and employer.
• Property information (Hosts): Property address, photos, pricing, and availability.
• Booking information: Check-in/check-out dates, special requests, and payment status.
• Communications: Messages sent between users on the platform.
• Usage data: Log data, IP address, device type, browser, and pages visited.
• Location data: Only as needed to display relevant nearby accommodation.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service.
• Verify user identities and credentials.
• Facilitate bookings and communications between Pilots and Hosts.
• Send transactional notifications (booking confirmations, updates).
• Send service announcements and updates (you may opt out of non-essential communications).
• Comply with legal obligations and resolve disputes.
• Detect and prevent fraud, abuse, or illegal activity.

4. Legal Basis for Processing (UK/EU Users)

We process your personal data under the following lawful bases: (a) performance of a contract — to provide the Service you've signed up for; (b) legitimate interests — to improve the platform and prevent fraud; (c) legal obligation — to comply with applicable laws; (d) consent — where you have given explicit consent, such as for marketing communications.

5. Sharing of Information

We do not sell your personal data. We may share your information with: (a) other users as necessary to facilitate a booking (e.g. your name and booking dates); (b) service providers who assist us in operating the platform (subject to confidentiality agreements); (c) law enforcement or regulators where required by law; (d) successors in the event of a merger or acquisition.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time from the Profile settings. We may retain certain data for legal compliance, dispute resolution, or fraud prevention purposes.

7. Data Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Request that we limit how we use your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@crew-accommodation.com.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Cookies and Tracking

We use essential cookies and similar technologies to operate the platform (e.g. session authentication). We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings; disabling essential cookies may affect platform functionality.

11. International Transfers

Your data may be processed in countries outside your own, including the United Kingdom, the European Economic Area, and the United States. We ensure that any such transfers are subject to appropriate safeguards in accordance with applicable data protection law.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the platform and updating the date above. Your continued use of the Service constitutes your acceptance of the revised policy.

14. Contact Us

For any privacy-related questions or requests, contact our Data Protection team at privacy@crew-accommodation.com or write to: Crew-Accommodation, Data Protection, crew-accommodation.com.